The Tourism Crisis Management Institute (TCMI) was established in 2007 to assist the industry with comprehensive tourism crisis management initiatives through research, consultancy, education and training services. The Institute is housed within the Eric Friedheim Tourism Institute and is affiliated with other allied academic disciplines.

Tourism organizations need to be ready to assist employees and tourists visiting their destinations. An assessment of crisis management planning will enable tourism organizations and destinations to be prepared when challenged with catastrophic events. TCMI will work with clients from the travel industry to evaluate, train, and assist in tourism crisis reduction, readiness, response, and recovery. We will help you plan for extraordinary events that might disrupt normal business operations.

• Customization and development of comprehensive tourism crisis management plans
• Customization and development of unique visitor assistance programs
• Customization and development of tourism area response network programs
• Simulation training for the tourism industry
• Customization of crisis management social media programs

• Crisis preparedness of industry sectors
• Crisis communications
• Crisis reduction, readiness, response, and recovery
• Visitor attitudes and behaviors associated with tourism crises
• Attitudes of visitors in need (in situ)
• Use of new technology (user generated content, social media)

• Online certificates in tourism crisis management
• Specialized workshops on best practices of tourism crisis management
• Annual International Tourism Crisis Management Leadership Workshop